Support
Services
- Time
& Materials support
- Help-line
support
- Integrated
Facilities Management
- Guaranteed
response telephone support
- Guaranteed
on-site hardware support
- Guaranteed
on-site full system support
- Disaster
recovery
- 24/7
Support Contracts
We
offer a diversity of different support functions and services.
These range from Time & Material activities, on an as-required
basis through to comprehensive Full System Support contracts,
covering multiple sites and including a variety of guaranteed
response levels. Contact our sales team for more information.
Spam
Solutions
Fruition
are an associate of MessageLabs who provide a managed service
to protect the integrity of our clients business critical email
communications. Through MessageLabs we are able to offer an Anti-Virus,
Anti-Spam and Pornographic Image Filtering Service for an annual
fee.
The
MessageLabs anti virus service uses multiple scanners and heuristic
analysis to detect and stop all email borne viruses. Virus infected
email are stored for 30 days and notifications are auto-generated
to sender and administrator.
The MessageLabs anti spam service uses a combination of customer
configurable blacklists and whitelists, heuristic technology and
statistical analysis to identify and re-route spam before it reaches
you. The service has been independently rated as the most effective
available, achieving an accuracy level in excess of 96% by PC
magazine.
The MessageLabs porn filtering service uses image composition
analysis to detect pornographic images. The service is flexible
enough to allow for different sensitivity settings and routing
options depending on company policy. Emails containing suspect
images can either be tagged, sent or copied to a nominated system
administrator or deleted. It identifies Pornography both entering
and leaving an organisation.
MessageLabs will assess your email traffic for FREE for one week
and issue you a comprehensive report. Please contact our Sales
Team for further information.
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